Apple faces class action over MacBook keyboard

14 May, 2018, 18:20 | Author: Sherry Houston
  • The second-generation butterfly switches on the Apple MacBook. Image Apple

In fact, according to data the Apple Insider collated, keyboard failure rates have more than doubled since the new Butterfly design was introduced. This was first spotted by AppleInsider, which also has access to the lawsuit statement.

Apple has been Hit with an 8 Count Class Action claiming that the MacBook Pro's keyboard with its "Butterfly" mechanism is Defective. According to the class action lawsuit, Apple apparently knew of the flaws before or at the keyboard's launch, but did not take any action. The lawsuit, which was filed inNorthern California's US District Court, alleges that Apple failed to warn consumers about the flaws in its butterfly keyboards. The suit claims that the keyboard is designed in such a way that it resists very little amount of debris or dust. The MacBook Pro debuted in 2016 with the new keyboard. The suit is demanding damages, legal fees, a public disclosure, and a free replacement or fix of defective units. The mechanism was announced as a key feature of the 12-inch MacBook in 2015, as a way to shrink the thickness of the keyboard and thus allow for a skinnier notebook.

Girard Gibbs LLP, which is representing the plaintiffs, wrote on its website: "Because typing is the primary goal of laptops, over time, consumers have become more and more frustrated with the keyboard defect".

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On its website, Apple describes the keyboard's internal mechanism (known as "butterfly") as offering "greater comfort and responsiveness" than prior models' "scissor" functionality. Apple has advertised this keyboard as being more responsive and comfortable than its predecessor. Apple's representations regarding the MacBook's keyboard were false. Apple's reinterpretation of the design switched to two hinges, cutting depth but also, the company promised, making for a more stable button.

Apple knew that the MacBook is defective at or before the time it began selling the affected models to the public.

In 2015 Apple presented another key switch system that enabled it to create a console considerably more slender and with a littler measure of movement. Instead, the company's customer service team posted instructions on their website, explaining how the MacBook's keyboard could be cleaned using a can of compressed air, which would help resolve the issue. Unlike other laptops for professionals, such as the ThinkPad (which had a butterfly keyboard of a different sort), the entire keyboard is bonded with the top case, requiring full replacement.

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